Combine Humans and Bots for a Winning Customer Service Experience

Business 2 Community

That popularity as a customer service channel along with ever-evolving technology has fueled growth in its automated equivalent: the chatbot. Gartner believes that by 2020, twenty-five percent of customer service and support operations will offer some form…

Source : https://www.business2community.com/customer-experience/combine-humans-and-bots-for-a-winning-customer-service-experience-02219761