If you’re running a support operation with thousands of chats and tickets, chances are you’ve probably looked into optimising things with a chatbot. Even with well maintained knowledge bases and self-service infrastructure, your agents still spend a significant amount of their time answering questions like “how can I get a refund?” or “I can’t log into my account”.
Date : October 21, 2019 at 04:38PM
Tag(s) : #CHATBOT ENG
