For more and more companies, offering customers exceptional omnichannel service and support has become a top priority. Customers have come to expect that they can connect with companies in the channels that are the most important to them—whether that’s email, phone, live chat, self-service FAQs, or social media. And for hundreds of millions of people around the world, that list of critical channels now includes WhatsApp.
Source : https://www.zendesk.fr/blog/expanding-omnichannel-support-whatsapp/
Date : November 11, 2019 at 07:09PM
Tag(s) : #CHATBOT ENG
