If a journey of a thousand miles begins with a single step, a customer’s journey could begin at a myriad of touchpoints from every possible direction. It’s dizzying, but because customer experience is a key differentiator, it’s more important than ever to have a holistic understanding of the customer’s journey from every new touchpoint — across the entire organization.
Source : https://www.zendesk.fr/blog/amplify-voice-of-customer/
Date : November 14, 2019 at 11:46PM
Tag(s) : #CHATBOT ENG
