As per a survey by Oracle in 2017, 80% of business respondents were already using or planned to use chatbots by 2020. The statistics seem to be accurate since it is estimated that by 2020, 85% of business interactions will be done through chatbots. Their popularity is very well justified. These interactive platforms that communicate in a human-like manner offer several benefits — the biggest being round-the-clock availability on email, SMS, live chat, and apps. As a result, the possibilities for the sales and services team widen considerably.
Date : February 13, 2020 at 03:38PM
Tag(s) : #CHATBOT ENG
