Most businesses today are trying to implement a conversational solution to help improve overall Customer Experience. And if you are a Customer Experience or Digital Transformation professional looking for one, you might be a little confused about the difference between ‘chatbots’ and ‘virtual assistants’, among a host of other terms used for such solutions.
Source : https://datafloq.com/read/chatbot-vs-intelligent-virtual-assistant/7841
Date : February 28, 2020 at 12:18PM
Tag(s) : #DATA ENG
