Messaging apps are becoming a key channel across every stage of the buyer journey. Eighty-three percent of consumers use messaging apps to learn about a company’s products or services, 75% use the apps to make purchases, and 76% of consumers use messaging apps to contact support.
Source : https://www.zendesk.fr/blog/conversational-commerce/
Date : October 31, 2020 at 12:07AM
Tag(s) : #CHATBOT ENG
