Posted in #AI ENG

AI boosting profits but not meeting customer expectations – report

Published Date: 9 novembre 2020 0 187

While COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX), challenges in integration and customer perceptions are undermining its potential.

Source : https://www.finextra.com/pressarticle/84880/ai-boosting-profits-but-not-meeting-customer-expectations—report?utm_medium=rssfinextra&utm_source=finextrafeed

Date : November 9, 2020 at 06:16PM

Tag(s) : #Financements