Customers want resolutions, and they want them yesterday. Your support teams are generally swamped with a variety of tasks ranging from simple service requests to major incidents that require immediate attention. That’s why KCS, knowledge-centered service, is a widely adopted approach to steer service processes in the right direction.
Source : https://www.zendesk.fr/blog/knowledge-centered-service-benefits-customer-support-teams/
Date : February 1, 2021 at 07:42AM
Tag(s) : #CHATBOT ENG
