After a year of uncertainty caused by a global pandemic, people are craving the comforting embrace of familiarity—and they’re looking for it in all sorts of places. A 2020 study showed that customers only wanted to buy from the companies that knew them best. Seventy percent said they would do their holiday shopping exclusively with brands that personally understand them.
Source : https://www.zendesk.fr/blog/complete-guide-personalization/
Date : April 20, 2021 at 06:38PM
Tag(s) : #CHATBOT ENG
