People see chatbot screeners as less capable than live responders, but value ability, trust in source above all

… human operator or a screening chatbot. In reality, the responses … the high-quality service their chatbot can provide.
 » … messaging campaign that emphasizes the chatbot’s ability, » they … human agent or a screening chatbot, despite no differences between …

Source : https://it.einnews.com/article/521360161/SLAqsj-gNjVOI32Q?ref=rss&ecode=e-v0FJMC0hDYnvEW

Date : July 10, 2020 at 01:08AM

Tag(s) : #CHATBOT ENG