Étiquette : CRM

According to a report, almost 95% of consumers are of the opinion that chatbots is useful for providing excellent customer service. Another study found that nearly 47% of people will prefer to buy a product/services after utilizing a chatbot. Source : https://chatbotslife.com/top-reasons-why-chatbot-marketing-is-ideal-for-lead-generation-95f9343fa309?source=rss—-a49517e4c30b—4 Date : May 28, 2020 at 06:57PM Tag(s)…

Ce n’est pas nouveau, les données sont aujourd’hui l’essence des entreprises. Leur utilisation permet de donner une vision approfondie sur l’ensemble des activités de l’organisation et de préciser les lignes stratégiques de celle-ci pour accélérer son activité,  gagner des parts de marché, améliorer ses processus, satisfaire ses clients, etc. Seulement,…

Dans le secteur de la relation client, le télétravail était jusque là moins développé. Les agents sont traditionnellement rassemblés au sein du centre de contact, où ils traitent les appels et interactions digitales. Source : https://www.journaldunet.com/ebusiness/crm-marketing/1491647-boom-du-teletravail-un-enjeu-majeur-pour-les-services-de-relation-client/ Date : May 28, 2020 at 04:39PM Tag(s) : Médias spécialisés Share this… Email…

IDC prévoit que les dépenses en intelligence artificielle (IA) vont connaître un taux de croissance annuel composé de 46% entre 2016 et 2021 pour atteindre les 52,2 milliards de dollars. Source : https://www.journaldunet.com/solutions/dsi/1491675-5-manieres-de-rationaliser-la-chaine-logistique-grace-a-l-intelligence-artificielle/ Date : May 27, 2020 at 01:13PM Tag(s) : Médias spécialisés,#AI FRA,Intelligence artificielle Share this… Email Facebook Twitter Linkedin…

2 years after GDPR’s implementation (Europe), and just a couple of months after CCPA’s launch (United States), marketing departments are still in the dark about the data they can collect and how they will be authorised to use them. Source : https://gdpr.report/news/2020/05/27/ebook-from-privacy-to-preference/ Date : May 27, 2020 at 05:22PM Tag(s)…

Oh, the strategy pundits hate me! It’s not because I’m tall, good looking and from Iowa (well, 2 out of 3 ain’t bad), it’s because I think Strategy as a “Discipline” is way overblown.  I won’t go as far as the Harvard Business Review to state that “Strategy is Dead”,…

Microsoft has unveiled a supercomputing monster – among the world’s fifth most powerful, according to the company – aimed at what is known in scientific and philosophical circles as the “emergent property,” or at least a version of it. In AI, this means taking a step beyond “narrow AI,” the…

Severe impacts have been witnessed when the nation-wide lockdown was announced due to the pandemic. This has led to the layoffs in organisations, business disruptions and other such. During this crisis, AI and machine learning have been playing a substantial role in various ways such as predicting the end of…

Intégrer le digital dans une stratégie marketing-communication est un exercice passionnant tant cette révolution a changé les usages et comportement, tant les solutions nouvelles sont nombreuses, tant il y a souvent de choses à faire pour améliorer la présence des entreprises. Source : https://www.journaldunet.com/ebusiness/crm-marketing/1490673-plan-marketing-digital-de-la-question-a-la-problematique/ Date : May 20, 2020 at…

With its promise of limitless possibilities, artificial intelligence (AI) is becoming more pervasive in business circles. Its capabilities to augment human abilities has been demonstrated across functions, and AI-driven chatbots have played a critical role here. Source : https://analyticsindiamag.com/top-7-ai-based-chatbots-to-choose-for-your-business/?utm_source=rss&utm_medium=rss&utm_campaign=top-7-ai-based-chatbots-to-choose-for-your-business Date : May 17, 2020 at 06:52AM Tag(s) : #AI ENG…

The process of collecting and processing customer data has become complex for businesses. Traditionally, teams have only had access to limited amounts of customer data analytics, and in many cases, the information is inconsistent across systems. Source : https://www.zendesk.fr/blog/customer-data-platform/ Date : May 12, 2020 at 06:55PM Tag(s) : #CHATBOT ENG…

Discover how cities can thrive in the digital economy. Use intelligent technologies, such as artificial intelligence, blockchain, and the Internet of Things, … Source : https://www.sap.com/documents/2017/11/d4ca768e-de7c-0010-82c7-eda71af511fa.html?source=social-global-sapindustries-twitter-thoughtleadership-training_enablement-unspecified-traveltranspo-spr-3318442002&campaigncode=CRM-YD20-SOC-BRSOCPT Date : May 7, 2020 at 08:21PM Tag(s) : #SMARTCITY ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Poids lourd français de la gestion de l’eau et des déchets, Veolia compte 179 000 salariés dans 50 pays pour un chiffre d’affaires de 27,2 milliards d’euros en 2019. Source : https://www.journaldunet.com/solutions/dsi/1490957-chez-veolia-20-000-salaries-francais-en-teletravail-grace-a-une-digital-workplace/ Date : May 5, 2020 at 04:31PM Tag(s) : Médias spécialisés,télétravail Share this… Email Facebook Twitter Linkedin Whatsapp Print

The birth and subsequent adoption of a technology often observes a curve known as the “Hype Cycle”, as defined by Gartner. Conversational technologies such as virtual assistants and chatbots, especially those using Artificial Intelligence components such as Natural Language Processing, are perfect examples of this cycle. Source : https://chatbotslife.com/360-degree-customer-service-make-your-chatbot-transactional-4576ba662e?source=rss—-a49517e4c30b—4 Date :…

La 4e rencontre de collaboration s’est tenue à Montréal les 10, 11 et 12* mars dernier, juste avant l’annonce officielle des mesures de confinement par M. Legault. La communauté de pratique professionnelle, issue de plus de 50 organisations culturelles, s’est retrouvée cette fois dans les espaces inspirants de Nomadlife pour…

Welcome to our blog series about chatbot methodology! Today, let’s talk about use cases for your chatbot, the second step of a successful chatbot project with the SAP Conversational AI bot building platform. Source : https://cai.tools.sap/blog/how-to-design-perfect-use-case-for-your-chatbot/ Date : April 28, 2020 at 03:35PM Tag(s) : #CHATBOT ENG Share this… Email…

Le monde a soudainement été contraint de déplacer ses conversations et ses activités vers des espaces virtuels. Avant que le confinement lié au Covid-19 ne pousse un plus grand nombre à se tourner vers les médias sociaux, ces derniers comptaient déjà 3,8 milliards d’utilisateurs réguliers sur de multiples plateformes, soit plus de…

AI chatbots in finance, insurance companies and banks have established themselves as the best tool to add value to the user experience and cut management costs. Source : https://chatbotslife.com/how-ai-chatbots-in-finance-are-reshaping-customer-service-ceacb093a3b6?source=rss—-a49517e4c30b—4 Date : April 24, 2020 at 03:43PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Companies across the world are struggling to communicate with customers with direct interactions discouraged with lockdowns enforced amid COVID-19. To surmount these problems, many enterprises are adopting chatbots. These not only help them interact with customers, but also help spread awareness about the ongoing pandemic. Source : https://analyticsindiamag.com/all-the-chatbots-that-are-helping-in-fight-against-covid-19/?utm_source=rss&utm_medium=rss&utm_campaign=all-the-chatbots-that-are-helping-in-fight-against-covid-19 Date :…

Axys Consultats et Easyfront consulting ont publié une enquête sur le service client à l’ère de l’intelligence artificielle. Quelles conséquences l’IA et la digitalisation ont-elles sur le service client ? Avec l’évolution des modes de communication, de la digitalisation et de l’omnicanalité comment sont organisés les services client aujourd’hui ?…