Étiquette : CRM

Company analysts and product vendors are beating the digital business drum pretty hard, but what exactly can a typical business make digital to be more efficient and save or generate valuable revenue? With chatbots, robotic process automation and AI tools all clamoring for attention, what’s really useful for your business….

If there’s one thing that’s common to all businesses across all industries in the world, it’s that the customer is always the primary focus. While this holds for all sectors and companies as mentioned above, the fact remains that it can be somewhat more relevant to certain types of businesses….

Salesforce is pushing natural language and machine learning capabilities beyond the boundaries of its sales and service clouds. Here’s a closer look at the latest Einstein releases. Source : https://www.zdnet.com/article/dreamforce-2019-inside-15-einstein-and-einstein-analytics-announcements/#ftag=RSSbaffb68 Date : November 27, 2019 at 08:07PM Tag(s) : Médias internationaux Share this… Email Facebook Twitter Linkedin Whatsapp Print

La prospection commerciale est sans discussion l’une des zones à risque du RGPD pour laquelle il est important de faire preuve de rigueur afin de s’assurer du respect de la loi. Une entreprise vient de le découvrir à ses dépens, puisque la CNIL vient de prononcer une amende de 500.000€…

Source : https://www.destinationcrm.com/Articles/Columns-Departments/Customer-Experience/How-AI-Is-Impacting-CRM-(Already)-135446.aspx Date : November 26, 2019 at 06:34AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

… CRM Sales Technology” report. Notably, blockchain has reached what Gartner calls the … sales field. Gartner sees blockchain as a beneficial technology due to its … , according to Adnan Zijadic, Gartner senior principal analyst. “This is the first … Source : https://it.einnews.com/article/503235381/5RFdCxsmVChSgw95?ref=rss&ecode=VqG7HrIH2UKW0p6c Date : November 26, 2019 at…

The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available. Source : https://www.us-cert.gov/ncas/bulletins/sb19-329 Date : November…

The rise of the AI bots may sound like a sci-fi horror scenario, but in reality, the growing industry of bots isn’t scary at all—it’s a technology that brings real, tangible benefits to businesses and customers alike. Bots are already a big part of the customer service landscape. In 2018,…

Axys Consultants dévoile aujourd’hui sa nouvelle enquête sur un sujet d’importance pour les entreprises : l’intelligence artificielle et les ressources humaines. Quelle est la situation du déploiement des solutions IA sur ce secteur, quelles sont les prévisions, les craintes et les impacts réels sur les DRH et les salariés ?…

Le pure player du CRM en mode cloud enrichit la plateforme MuleSoft d’un environnement de design d’interfaces de programmation d’application automatisé. Source : https://www.journaldunet.com/solutions/dsi/1486534-dreamforce-salesforce-met-l-ia-au-service-de-la-creation-d-api/ Date : November 19, 2019 at 01:19AM Tag(s) : Médias spécialisés Share this… Email Facebook Twitter Linkedin Whatsapp Print

Enterprise Resource Planning (ERP), which is a buzzword these days, derives its name from its predecessor, Manufacturing Resource Planning (MRP II) and is now helping to transform our industrial landscape. Source : http://www.datasciencecentral.com/xn/detail/6448529:BlogPost:908411 Date : November 17, 2019 at 09:27PM Tag(s) : #DATA ENG Share this… Email Facebook Twitter Linkedin…

In the times when data is of extreme value, industries cannot afford to ignore it. The only right choice for them is to find new ways to use data for their benefit. Source : http://www.datasciencecentral.com/xn/detail/6448529:BlogPost:906994 Date : November 14, 2019 at 09:21PM Tag(s) : #DATA ENG Share this… Email Facebook…

Le spécialiste du CRM compte également intégrer des fonctionnalités directement dans la plateforme collaborative Microsoft Teams. Source : https://www.zdnet.fr/actualites/salesforce-adopte-microsoft-azure-pour-son-marketing-cloud-39893927.htm#xtor=RSS-1 Date : November 15, 2019 at 08:48AM Tag(s) : Médias spécialisés Share this… Email Facebook Twitter Linkedin Whatsapp Print

The era of conversational artificial intelligence is rapidly changing the business of both traditional websites and mobile applications. What are, then, the benefits of “conversational AI” that new business systems can offer? Source : https://chatbotslife.com/how-conversational-ai-create-new-business-cases-583b4c3ef792?source=rss—-a49517e4c30b—4 Date : November 14, 2019 at 02:44PM Tag(s) : #CHATBOT ENG,chatbot Share this… Email Facebook…

As part of the Hubspot Conversations suite, the Hubspot chatbot has become one of the most widely used AI powered tools in the small business community. Competitors such as Drift, Intercom and others fight for market share, and they compete with Hubspot’s natural integration into the rest of its marketing…

SAP Conversational AI and NLSQL are two good tools to create compelling cloud-based services and solutions. The recent availability in both platforms of AI capabilities has paved the way for a new class of innovative and autonomous enterprise applications. Source : https://chatbotslife.com/how-to-power-your-chatbot-with-bi-2b29907e88cd?source=rss—-a49517e4c30b—4 Date : November 8, 2019 at 02:13PM Tag(s)…

If misery in modern life happens to be your field of interest, go visit a call center.  In the cubicles, row on row, we observe underpaid, tedium-addled customer service agents processing a funereal procession of repetitive tasks and, very likely, daydreaming about doing something else for work; in the hot…

Contrairement à certaines idées reçues, la prospection téléphonique fonctionne toujours. Mais elle doit s’adapter à l’évolution des techniques de vente et des outils technologiques à leur disposition. Source : https://www.bob-le-bot.fr/blog/ameliorer-taux-transformation-prospection-telephonique/ Date : November 1, 2019 at 10:28AM Tag(s) : #CHATBOT FRA Share this… Email Facebook Twitter Linkedin Whatsapp Print

Digital media has brought everything within the reach of our fingertips. There is nothing that you cannot access through your smartphones or laptops, regardless of wherever you are. Likewise, there are various types of software and applications that have made our lives easy to work with. Source : https://chatbotslife.com/8-tips-on-how-to-scale-your-business-with-chatbots-7ffc1b36a5d3?source=rss—-a49517e4c30b—4 Date :…

Our cutthroat digital age has started to implement AI applications in our everyday lives, various industries; and businesses, and sales are no exception. The way how AI is changing sales activities and strategies, affecting customer relations and developing partnerships between sales representatives and AI, recently became a fundamental buzz in…