Étiquette : customer

We believe in the power of data. Advancements in technology are creating so many possibilities, and we see more people than ever enjoying better, widespread access to data that they’re putting to good use. Source : https://www.tableau.com/about/blog/2020/2/data-trends-will-shape-2020 Date : March 5, 2020 at 05:17PM Tag(s) : #DATA ENG Share this……

The telecommunications giant has disclosed a security breach which impacted both its employees and customers. Source : https://gdpr.report/news/2020/03/05/privacy-t-mobile-discloses-second-security-breach/ Date : March 5, 2020 at 02:47PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Supply chain, the art of getting raw materials, parts, finished products and everything in between from A to B to C to shop or customer is an increasingly sophisticated business within any company. Adoption of 5G, chatbots, Internet of Things and other technology enablers are helping them move goods faster,…

Credit score builder Loqbox has announced that it was hit by a “sophisticated and complex” cyber attack. Source : https://gdpr.report/news/2020/03/04/privacy-uk-fintech-company-hit-by-cyber-attack/ Date : March 4, 2020 at 01:23PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

The Information Commissioner’s Office (ICO) has fined Cathay Pacific Airways Limited £500,000 for failing to protect customers’ personal data. Source : https://gdpr.report/news/2020/03/04/privacy-ico-fines-cathay-pacific-over-failure-to-secure-customer-data/ Date : March 4, 2020 at 02:24PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

A disconnect exists between the goals of Chief Data Officers (CDOs) within financial services organisations and their legal departments when it comes to repurposing data for secondary use, according to new research released today. Source : https://gdpr.report/news/2020/03/04/privacy-financial-services-organisations-struggling-to-utilise-customer-data/ Date : March 4, 2020 at 11:21AM Tag(s) : #RGPD ENG Share this……

Choice is an important part of the customer experience and none more so than how people can interact with your business. But with a myriad of different communications tools and apps available, how can enterprises ensure that their conversational AI applications can connect with customers on a wide variety of…

All of your customers have at least one thing in common: you. Many of them have a lot of other things in common as well, though—similar job responsibilities, challenges, hobbies, and life experiences. If they can figure out a way to connect with each other, that can bring real value…

Restaurant owners and managers: What are your main business objectives? (Or, for agencies, what are the key goals of your restaurant clients?) Source : https://blog.chatfuel.com/restaurant-chatbot/ Date : March 4, 2020 at 01:03PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

We all know how horror movies work: there is someone evil in the neighborhood (like Michael Myers in “Halloween” or Freddy Krueger in “Nightmare on Elm Street” or Tom Cruise in “War of the Worlds”) and the soon-to-be-victim, we’ll say in this case, an unassuming CEO, wanders into a dark…

Source : http://www.datasciencecentral.com/xn/detail/6448529:BlogPost:935416 Date : March 1, 2020 at 11:11PM Tag(s) : #DATA ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Superior customer service lies at the heart of every business undertaking. Today, every customer looks forward to a frictionless and Omnichannel experience from their service providers. So, when customers face any type of friction during routine activity, not just their perception about the organization changes but the brand value of the institution too…

What exactly is a “chatbot?” Why should I care? How do I leverage one for my eCommerce business? Source : https://chatbotslife.com/introduction-to-chatbots-for-ecommerce-a3502d92c0a6?source=rss—-a49517e4c30b—4 Date : March 3, 2020 at 03:36PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

The personal data of around 10,000 people who used free wi-fi at numerous UK railway stations, has been exposed due to an unsecured database. Source : https://gdpr.report/news/2020/03/03/privacy-wi-fi-provider-exposes-railway-passenger-data/ Date : March 3, 2020 at 01:15PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Original release date: March 2, 2020 The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available….

Summary:  If you’re planning your AI/ML business strategy watch out for the confusion in categories and overly risky ratings given by some research and review sources.  Read the research, then consult with your own data scientists for a better evaluation of risk. It’s likely not as bad as you think….

Source : https://customerthink.com/top-trends-of-conversational-marketing-in-2020/ Date : February 29, 2020 at 01:41AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

As conversational language interfaces begin to dominate customer service, so does the backlash against chatbots grow. Forrester predicted last year that 2019 would be the year of the backlash against inefficient chatbots, and it looks like they were right. Source : https://chatbotslife.com/why-most-chatbots-are-annoying-and-how-to-make-sure-yours-isnt-dd814a1df81c?source=rss—-a49517e4c30b—4 Date : February 28, 2020 at 07:28PM Tag(s)…

Most businesses today are trying to implement a conversational solution to help improve overall Customer Experience. And if you are a Customer Experience or Digital Transformation professional looking for one, you might be a little confused about the difference between ‘chatbots’ and ‘virtual assistants’, among a host of other terms…

The market for AI is growing at an unprecedented rate. Market Watch released a report last year showing that the market size is growing about 55% a year over the course of the decade between 2016 and 2025. Source : https://www.smartdatacollective.com/experts-debunk-the-biggest-myths-about-ai-in-business/ Date : February 28, 2020 at 06:54PM Tag(s) :…