Étiquette : customer
82% des entreprises estiment être customer centric
Aujourd’hui, la grande majorité des entreprises proclame être « customer centric » ou orientées vers les besoins réels des clients. Mais qu’en est-il réellement ? EBG et Velvet Consulting livrent leur baromètre sur la question. Source : https://www.actionco.fr/Thematique/strategie-commerciale-1218/Breves/Les-entreprises-sont-elles-reellement-customer-centric-346315.htm Date : January 31, 2020 at 12:11AM Tag(s) : Médias spécialisés Share this… Email…
How analytics can help expand market share and generate revenue
Fintech players have captured the marketplace with efficient customer experience and proven that mas… Source : https://www.finextra.com/newsarticle/35196/how-analytics-can-help-expand-market-share-and-generate-revenue?utm_medium=rssfinextra&utm_source=finextrafeed Date : January 31, 2020 at 10:25AM Tag(s) : #Financements Share this… Email Facebook Twitter Linkedin Whatsapp Print
How to protect your customers’ data after Brexit
With the Conservative Party’s win in Britain’s general election back in December, Brexit is back on track. The clock is now ticking on Britain’s move out of the EU on January 31, and the final deal is meant to be ready by the end of the year. That’s not much…
Why A Career In Data Science Should Be Your Prime Focus In 2020
The sexiest job of the 21st century, data science, has seen a lot of demand with no significant dip at any point of time over recent years. According to a study, it was found that there is a requirement of 28% more data scientists worldwide. So, it is only to…
Webinar – Investing in Customer Digital Onboarding: The Benefits for Banks
Banks must go beyond authentication and invest in digital onboarding – a continued source of frustra… Source : https://www.finextra.com/eventarticle/2469/webinar—investing-in-customer-digital-onboarding-the-benefits-for-banks?utm_medium=rssfinextra&utm_source=finextrafeed Date : January 29, 2020 at 05:28PM Tag(s) : #Financements Share this… Email Facebook Twitter Linkedin Whatsapp Print
How The Aviation Industry Is Joining Hands With AI To Improve Air Safety
The aviation industry is always looking for ways to improve their aviation services like logistics chain, customer enquiries, and airport environment, among others. But the biggest concern for the aviation industry has always been air safety. Source : https://analyticsindiamag.com/how-the-aviation-industry-joining-hand-with-ai-to-improve-air-safety/?utm_source=rss&utm_medium=rss&utm_campaign=how-the-aviation-industry-joining-hand-with-ai-to-improve-air-safety Date : January 29, 2020 at 11:28AM Tag(s) : #AI ENG…
#Privacy: 80% of US citizens want a privacy law to protect personal data
As state houses and Congress rush to consider new consumer privacy legislation in 2020, DataGrail, a privacy management company, conducted nationwide research that shows Americans expect more control over their personal information online, and are concerned with how businesses use the data collected about them. Source : https://gdpr.report/news/2020/01/29/privacy-80-of-us-citizens-want-a-privacy-law-to-protect-personal-data/ Date : January 29, 2020…
Data Science: Breaking Down The Data Silos
In today’s digitized economy, the capability to utilize data represents a real and indispensable competitive advantage. Source : https://datafloq.com/read/data-science-breaking-down-the-data-silos/7599 Date : January 29, 2020 at 03:41PM Tag(s) : #DATA ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
How Artificial Intelligence in Enhancing Digital KYC?
Artificial Intelligence has many innovative solutions that cover different sectors and transform facilities like Know Your Customer (KYC) and Anti-money Laundering (AML) standards. AI systems are managed which help in tracking the malicious transactions and associated present and future risks based on the overall monitoring perspectives which ultimately help in…
How to Achieve Energy Efficiency With IoT
Sustainability and efficiency are nowadays at the top of the public agenda. Vendors, suppliers, customers and the public at large are looking at products and services through the lens of environmental change. Companies are striving to meet increasing innovation demands in product development and customer service, while carefully juggling resources…
How To Hire Data Scientists For Your Startup
Data science skills are considered to be most sought after in data-driven organisations. While the right data scientist can assist the company in achieving its business objective, a misfit professional can have a negative impact on the firm. However, unlike software developers, hiring data scientists can be strenuous and stressful…
5 Chatbot Myths, Debunked
What are the most common misconceptions about chatbots? Source : https://chatbotslife.com/5-chatbot-myths-debunked-b65b66287649?source=rss—-a49517e4c30b—4 Date : January 28, 2020 at 09:10PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
Wawa Breach May Have Compromised More Than 30 Million Payment Cards
In late December 2019, fuel and convenience store chain Wawa Inc. said a nine-month-long breach of its payment card processing systems may have led to the theft of card data from customers who visited any of its 850 locations nationwide. Now, fraud experts say the first batch of card data stolen…
Directly raises $20 million to improve customer service with AI
Customer service automation platform Directly has raised $20 million in strategic funding to improve interactions with AI.Read More Source : https://venturebeat.com/2020/01/28/directly-raises-20-million-to-inject-ai-into-customer-service/ Date : January 28, 2020 at 03:55PM Tag(s) : #Financements Share this… Email Facebook Twitter Linkedin Whatsapp Print
Customer Service Bots: Chatbots & VACs for Customer Support
Source : https://www.businessinsider.com/customer-service-support-chatbots Date : January 28, 2020 at 06:51PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
4 contact center trends that drive customer experience
Source : https://searchcustomerexperience.techtarget.com/feature/4-contact-center-trends-that-drive-customer-experience Date : January 28, 2020 at 06:51PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
In this guide, we have explained how you can instantly improve customer acquisition using chatbots
In this guide, we have explained how you can instantly improve customer acquisition using chatbots: http://bit.ly/2TT8xIR #chatbot #customeracquisition #PPCMarketing #AI Source : https://twitter.com/botsify_app/status/1222008911294877696 Date : January 28, 2020 at 06:29AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
CASE STUDY: How Zurich UK worked with a chatbot solutions provider to boost its digital user experience and improve customer satisfaction
Source : https://www.businessinsider.com/case-study-how-zurich-uk-boosted-customer-satisfaction-with-chatbots-2020-1 Date : January 28, 2020 at 12:19AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
How AI in Web Designing Enhances Customer Experience
Source : https://www.martechoutlook.com/news/how-ai-in-web-designing-enhances-customer-experience-nid-1165.html Date : January 27, 2020 at 09:16PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print
How to Transform Utility Customer Service Using Chatbot
Source : https://www.cioapplications.com/news/how-to-transform-utility-customer-service-using-chatbot-nid-5611.html Date : January 27, 2020 at 08:15PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print