Étiquette : customer

We’ve seen many changes in various industries already as a result of the tight integration of AI technology in them. Customer service is without doubt one of the most heavily impacted ones, and there are many reasons to believe that we’re only seeing the tip of the iceberg in terms…

American Well has signed a definitive agreement to acquire Aligned Telehealth, a leader in the provision of behavioral telehealth and telepsychiatry services to hospitals and health plans. Source : https://hitconsultant.net/2019/11/07/american-well-acquires-aligned-telehealth/ Date : November 9, 2019 at 02:18AM Tag(s) : #eSANTE ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

SAP Conversational AI and NLSQL are two good tools to create compelling cloud-based services and solutions. The recent availability in both platforms of AI capabilities has paved the way for a new class of innovative and autonomous enterprise applications. Source : https://chatbotslife.com/how-to-power-your-chatbot-with-bi-2b29907e88cd?source=rss—-a49517e4c30b—4 Date : November 8, 2019 at 02:13PM Tag(s)…

OneTrust, the largest and most widely used privacy, security and third-party risk software, today announced Provident Financial Group, a leading supplier of personal credit products, selected OneTrust to streamline and automate their data management operations to more efficiently manage privacy operations across the UK. Source : https://gdpr.report/news/2019/11/08/privacy-financial-group-automates-privacy-and-gdpr-compliance-with-onetrust/ Date : November 8, 2019 at…

“Uber is making decisions in real time at global scale, while needing to take into account local nuances of the marketplaces,” explained Franziska Bell, Senior Data Science Manager on the Platform Team at Uber. “And, of course, we also want to incorporate the user preferences on the product.” Source :…

… artificial intelligence, blockchain, and other technology to benefit their customers, remain … customer service interactions, according to Gartner. Chatbots offer a nearly instant … cyberattacks. From mobile apps and web portals to third-party networks … Source : https://it.einnews.com/article/501565017/lo0PX3tJ9Xd-O4q6?ref=rss&ecode=VqG7HrIH2UKW0p6c Date : November 8, 2019 at 07:47AM Tag(s) : Acteurs Share…

Evaluating what support questions can be automated with a chatbot starts you off on the right foot to developing a minimum viable product (MVP). Clearly defining ROI, which channels to implement, and use cases puts developers and product managers in the right frame of mind to create a project that…

ZoomInfo, a leader in go-to-market (GTM) intelligence solutions, has announced the release of its Compliance API, created to help ZoomInfo customers understand the personal data they possess and more accurately respond to consumer requests under GDPR (General Data Protection Regulation) and the forthcoming CCPA (California Consumer Privacy Act), as well as electronic communication laws….

Small businesses in the UK are facing 10,000 cyberattacks every day, with the annual cost of the attacks estimated at £4.5 billion, and the average cost of an individual attack around £1,300. Source : https://gdpr.report/news/2019/11/07/privacy-threat-intelligence-using-data-against-cyber-attacks/ Date : November 7, 2019 at 04:06PM Tag(s) : #RGPD ENG Share this… Email Facebook…

Managing risk over the next decade could prove more challenging due to 10 key risk factors, according to the new Ernst & Young LLP (EY US) and Institute of International Finance (IIF) bank risk management survey titled, An endurance course: surviving and thriving through 10 major risks over the next decade….

Colombus Consulting et Weborama ont présenté cette semaine leur livre blanc « Data & IA : quels enjeux et bénéfices concrets pour le secteur de l’énergie ? ». Réalisé à partir d’entretiens, il dévoile notamment que seules 10 à 20 % des données appartiennent réellement aux fournisseurs d’énergie et présente…

Dans un climat d’hyper-concurrence, les acteurs du e-commerce ne peuvent plus borner leurs stratégies à l’acquisition client. La fidélisation est la priorité absolue. Mais celle-ci passe par une connaissance précise du client. Jonathan Tunnicliffe, fondateur de CUSTOMER-SQUARE, partage sa vision. Source : https://www.ecommercemag.fr/Thematique/techno-ux-1226/Breves/-vous-boostiez-votre-connaissance-client-reconciliant-toutes-sources-donnees-343928.htm Date : November 7, 2019 at 05:46PM…

What are the central potentials, challenges and needs of companies with digital business models? The Plattform Industrie 4.0 asked three experts who are engaged in the Plattform: Prof. Dr. Svenja Falk, Managing Director at Accenture, Christoph Plass, Board of UNITY, and Prof. Dr.-Ing. Boris Otto, Managing Director of Fraunhofer ISST…

Managing healthcare data is a special kind of a nightmare for IT professionals. First, the industry is highly regulated. The Health Insurance Portability and Accountability Act (HIPAA) requires strict attention to a complex set of rules governing access, security and privacy. A failure to follow them can result in heavy…

AI is being infused across all enterprise business processes, and asset monitoring is no exception. This week, we announced the arrival of new enterprise-scale solutions for our market-leading asset monitoring solution, IBM Maximo Asset Monitor. Source : https://developer.ibm.com/blogs/maximo-asset-monitor-ai-powered-remote-monitoring-at-enterprise-scale/ Date : November 6, 2019 at 04:39PM Tag(s) : #AI ENG Share…

Azure Cognitive Services brings artificial intelligence (AI) within reach of every developer without requiring machine learning expertise. Source : https://azure.microsoft.com/blog/azure-cognitive-services-for-building-enterprise-ready-scalable-ai-solutions/ Date : November 6, 2019 at 07:08PM Tag(s) : Acteurs Share this… Email Facebook Twitter Linkedin Whatsapp Print

A new study conducted by intelligence-led security company, FireEye, surveyed over 800 CISOs and other senior executives across North America, Europe, and Asia to uncover attitudes towards some of cyber security’s most prevalent topics. Source : https://gdpr.report/news/2019/11/06/privacy-research-finds-firms-dont-feel-ready-for-cyber-attacks-and-data-breaches/ Date : November 6, 2019 at 05:19PM Tag(s) : #RGPD ENG Share this… Email…

Fraud increased 30% overall in Q3 2019 and bot-driven account registration fraud is up 70% as cybercriminals test stolen credentials in advance of the holiday retail season in the USA. Source : https://gdpr.report/news/2019/11/06/privacy-forecasts-predict-us-holiday-period-cybercrime-increase-fuelled-by-major-data-breaches/ Date : November 6, 2019 at 03:18PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin…

Source : https://webwriterspotlight.com/ai-customer-service-posibilities-and-trends Date : November 6, 2019 at 04:17AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

If misery in modern life happens to be your field of interest, go visit a call center.  In the cubicles, row on row, we observe underpaid, tedium-addled customer service agents processing a funereal procession of repetitive tasks and, very likely, daydreaming about doing something else for work; in the hot…