Étiquette : customer

Source : https://www.insuranceciooutlook.com/news/3-ways-ai-contributes-to-improve-customer-experience-nid-685.html Date : October 30, 2019 at 10:55AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Fresh research has shed surprising light on employees’ susceptibility to falling for cyber-attacks and organisations’ resiliency when it comes to fending off phishing attacks. Source : https://gdpr.report/news/2019/10/31/privacy-are-employees-really-the-weakest-cyber-link-not-according-to-new-study/ Date : October 31, 2019 at 08:30AM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

According to a 2018 Opus/Ponemon Institute study of 1,000 CISOs and risk professionals in the U.S. and UK, companies share confidential information with, on average, 583 third parties. Source : https://gdpr.report/news/2019/10/30/privacy-us-data-governance-technology-offsets-data-breach-risk/ Date : October 30, 2019 at 11:11AM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Le parcours client désigne l’ensemble du cheminement que suit votre client lors de ses interactions avec vous. Une autre définition désigne le parcours client comme étant une succession d’étapes entre le moment où un client éveille un besoin, jusqu’à la ligne d’arrivée : la conversion. Source : https://www.inbenta.com/fr/blog/parcours-client-chatbot/ Date :…

The French apparel site Sixth June has suffered a digital skimming attack on its website. Rapid Spike security researcher “Jenkins” took to Twitter, stating that the brand had a live payment skimmer on its website, stealing customer credit card details.  Source : https://gdpr.report/news/2019/10/30/privacy-fashion-site-sixth-june-becomes-the-latest-victim-to-magecart-hackers/ Date : October 30, 2019 at 08:07AM…

In this tutorial, we will build a simple chatbot that leverages SAP HANA XS advanced model (XSA) and SAP Conversational AI to retrieve the email address information of the company, as well as to update the email address from and to the SAP HANA database. We will ask the bot…

L’étude « Experience 2030: The Future of Customer Experience », publiée par Futurum Research et réalisée pour SAS, indique qu’en 2030, 67% des interactions avec les clients seront gérées par des machines intelligentes. Les marques sont-elles prêtes à sacrifier l’empathie au profit de l’efficacité ? Source : https://www.relationclientmag.fr/Thematique/data-room-1252/Breves/quoi-ressemblera-experience-client-2030-343613.htm#utm_source=IndexThematique&utm_medium=Rss&utm_campaign= Date : October 28,…

Our cutthroat digital age has started to implement AI applications in our everyday lives, various industries; and businesses, and sales are no exception. The way how AI is changing sales activities and strategies, affecting customer relations and developing partnerships between sales representatives and AI, recently became a fundamental buzz in…

Chatbots aren’t just novelties to be toyed with when you feel like some impromptu Turing tests. They might have started that way, but at this stage in their development they’re powerful and practical tools with remarkable flexibility and applicability. As you’d expect, the ecommerce industry has taken notice of the…

As announced at SAP TechEd this year, the October release of the SAP Conversational AI platform provides all the tools necessary to build powerful enterprise-ready chatbots faster than ever, enabling users to transform the experience of their customers and employees alike. Source : https://cai.tools.sap/blog/integrate-chatbots-into-sap-products-teched-2019/ Date : October 28, 2019 at…

Nowadays Messenger chatbots can be set up within a few minutes. However, creating a high-quality customer service chatbot takes some time and professional effort. Source : https://chatbotslife.com/qualitative-data-the-foundation-for-any-useful-chatbot-3b8279682c8b?source=rss—-a49517e4c30b—4 Date : October 28, 2019 at 04:43PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Nearly 7.5 million Adobe Creative Cloud user records were left exposed due to an exposed, non-password protected Elasticsearch database. Source : https://gdpr.report/news/2019/10/28/privacy-over-7m-adobe-creative-cloud-users-exposed-to-hackers/ Date : October 28, 2019 at 03:30PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

The Italian bank giant, UniCredit has announced that three million of its clients were affected by a data breach. Source : https://gdpr.report/news/2019/10/28/privacy-unicredit-confirms-data-breach/ Date : October 28, 2019 at 02:30PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

The data breach on Thursday, allowed users to view the personal information of other customers using the app. Source : https://gdpr.report/news/2019/10/28/privacy-7-eleven-fuel-app-exposes-users-personal-details-following-data-breach/ Date : October 28, 2019 at 10:26AM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

In the early 2000’s, IBM Deep Blue was on the lookout for its next Grand Challenge.  It had achieved an exhilarating win over chess grand master Garry Kasparov in 1997.  But that was a game with deterministic outcomes where superior processing power gave Deep Blue a significant advantage over even…

The process of software development is rapidly evolving with the emerging new technologies being introduced in the field. In order for any software development service to be reliable and successful, it is necessary for the software development team to keep up with these technologies. Source : http://www.datasciencecentral.com/xn/detail/6448529:BlogPost:902518 Date : October…

Patients’ wellbeing should be the central focus of healthcare. Unfortunately, this isn’t always the case. Studies show that doctors spend almost half their time on data entry and more than half of their workdays managing records instead of caring for patients. Add this lost time to the fact that healthcare in the United States…

Late last year, we announced the preview of some of the foundational capabilities of our industrial IoT analytics platform with a scalable time series storage for trending decades of data, semantic model support to describe domain-specific metadata, and enhanced analytics APIs and UX. We are building on the power of…

Azure IoT Central is an IoT app platform for solution builders that simplifies the challenges of building and deploying scalable and affordable enterprise grade IoT applications. Across the retail industry, the use of connected devices to deliver business performance continues to grow in popularity. Source : https://azure.microsoft.com/blog/building-retail-solutions-with-azure-iot-central/ Date : October…

For the last five years, our industry has buzzed with the promises of IoT. IoT has evolved from being a next-horizon term, to a common vernacular employed across industry conversations. In fact, earlier this year we surveyed 3,000 enterprise decision makers across the world and learned that 85% have developed…