Étiquette : customer

AI powered chatbots are increasingly being used by enterprises and governments alike. These scenarios include customer support and customer *service*, … Source : https://www.forbes.com/sites/cognitiveworld/2019/09/20/are-chatbots-useful/ Date : September 20, 2019 at 05:25PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

The world runs on data. And businesses that collect and process them are extremely valuable and powerful. But then, no one has the right to intrude on data privacy and violate their customers’ trust —  no, not even the massive brands that drive the global economy. Source : https://datafloq.com/read/why-data-privacy-crucial-part-customer-experience/6900 Date…

Each week, PrivSec:Report presents the top 5 headlines from the week’s news and upcoming events in the privacy and security industry. This week it’s been revealed that vulnerabilities in IoT devices have doubled since 2013 and Obama took to the stage in San Francisco to discuss Big Data and organisations…

There has been a dramatic change in the way brands and customers have been interacting over the past few years. With everything going digital, consumers are increasingly opting for ways to communicate that are accessible, simpler and faster. Similarly, brands are looking for opportunities that will elevate different forms of…

Chatbots: An organization’s most valuable employee! A chatbot is a service, fuelled by both rules and artificial intelligence. End users converse with a chatbot using a chat interface. This chat is similar to how they would talk to people in real life. Source : https://chatbotslife.com/redefining-consumer-experience-through-chatbots-58f573893bf9?source=rss—-a49517e4c30b—4 Date : September 19, 2019 at…

Together with research institutions and companies, IDSA has successfully won the competition « Artificial Intelligence as a Driver for Ecosystems » of the Federal Ministry of Economics (BMWI). The consortium will develop a digital platform for artificial intelligence with the project « AI Marketplace ». The platform focuses on AI in product development. It…

Consumers increasingly prefer to interact with voice assistants and chatbots than with humans, especially when researching products or responding to customer … Source : https://www.mobilemarketer.com/news/study-70-of-people-will-swap-store-visits-for-voice-assistants-by-2022/563238/ Date : September 19, 2019 at 05:10PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

It’s not just technology companies that are putting artificial intelligence (AI) first these days. AI is becoming the new self-*service* and airlines are among the first … Source : https://www.businesstimes.com.sg/asean-business/airlines-put-ai-on-the-frontline-of-customer-service Date : September 19, 2019 at 02:57AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

A recent report by Sophos has revealed that although security patches and anti-virus protection against WannaCry are available, more than 12,000 unique variants exist. The new variants can stay hidden for longer and can spread more effectively. Source : https://gdpr.report/news/2019/09/19/privacy-more-than-12000-unique-variants-of-wannacry-exist/ Date : September 19, 2019 at 06:27PM Tag(s) : #RGPD…

Guiding Oracle’s development of its latest generation of cloud applications are three main business imperatives: help customers innovate rapidly, create nimble processes, and make the most of their mobile, social, and other communications channels. Source : https://blogs.oracle.com/oracle%E2%80%99s-%E2%80%98pragmatic%E2%80%99-approach-to-ai-in-business-transactions Date : September 19, 2019 at 04:08AM Tag(s) : Acteurs Share this… Email…

UC Today reports on the latest technology news from around the globe. Read similar Contact Centre news to ‘The Future of Customer Experience: Chatbots and … Source : https://www.uctoday.com/contact-centre/the-future-of-customer-experience-chatbots-and-ai/ Date : September 18, 2019 at 08:24AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Click to learn more about author Madhan Kanagavel. The characters in this story are new, but the script is familiar: in July 2019, an alleged hacker breached Capital One’s virtual database, obtaining sensitive customer data for an estimated 100 million customers in the U.S. and an additional 6 million customers…

It’s not just technology companies that are putting artificial intelligence (AI) first these days. AI is becoming the new self-*service* and airlines are among the first … Source : https://www.businesstimes.com.sg/asean-business/airlines-puts-ai-on-the-frontline-of-customer-service Date : September 18, 2019 at 07:54AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

HMS Holdings Corp., today announced it has acquired VitreosHealth, a Plano, TX-based Insights-as-a-Service delivery model for advanced population health analytics. The acquisition will provide HMS with predictive and prescriptive health insights for population risk models. Source : https://hitconsultant.net/2019/09/17/hms-acquires-vitreoshealth/ Date : September 17, 2019 at 10:36PM Tag(s) : #eSANTE ENG Share…

Abstract Currently, the digital economy is included in the list of the main directions of strategic development of Russia and many foreign countries. The task of creating conditions for deep system digitalization of economic life in Russia is outlined at the government level. New digital business models are aimed at…

Oracle Chairman and CTO Larry Ellison laid out his vision for the “world’s first truly autonomous cloud,” a vision that takes the concept behind trends such as self-driving cars and planes and applies it to cloud computing. Source : https://blogs.oracle.com/larry-ellison-on-the-main-reason-you-need-an-%E2%80%98autonomous-cloud%E2%80%99%E2%80%94data-security Date : September 17, 2019 at 09:12PM Tag(s) : Acteurs…

“Just one more thing,” Oracle Chairman and CTO Larry Ellison said, as he completed his keynote address at Oracle OpenWorld September 16. Source : https://blogs.oracle.com/larry-ellison-details-4-database-innovations Date : September 17, 2019 at 10:44PM Tag(s) : Acteurs Share this… Email Facebook Twitter Linkedin Whatsapp Print

iMovo, a leader in the fields of Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence … Source : https://europeangaming.eu/portal/press-releases/2019/09/17/54408/imovo-limited-partners-up-with-chatbot-automation-company-chatcreate/ Date : September 17, 2019 at 01:01PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

Welcome to my August review of the best blogs and podcasts shared by the Tableau community. Sometimes people say they don’t know how to get started or that they find some content intimidating. I understand that sentiment⁠—the Iron Viz entries showcase people with very impressive skills. But you shouldn’t be…

New research published by secure payments provider, PCI Pal, demonstrates a major shift in the way global consumers think about and react to cyber-security breaches. Source : https://gdpr.report/news/2019/09/17/privacy-poor-data-security-has-serious-consequences-for-global-business-study-finds/ Date : September 17, 2019 at 05:50PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print