Étiquette : customer

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Posted in #SECURITE ENG US GOV

Vulnerability Summary for the Week of September 9, 2019

The CISA Weekly Vulnerability Summary Bulletin is created using information from the NIST NVD. In some cases, the vulnerabilities in the Bulletin may not yet have assigned CVSS scores. Please visit NVD for updated vulnerability entries, which include CVSS scores once they are available Source : https://www.us-cert.gov/ncas/bulletins/sb19-259 Date : September…

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Posted in #CHATBOT ENG

Chatbots in Banking | Benefits, Building Blocks, Examples and Future

Conversations with customers have become the need of the hour for businesses. Now we are witnessing a paradigm shift from mass-centered to granular, account-based approach. Source : https://chatbotslife.com/chatbots-in-banking-benefits-building-blocks-examples-and-future-46f50cbc9f57?source=rss—-a49517e4c30b—4 Date : September 16, 2019 at 04:47PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

0 282
Posted in #CHATBOT ENG

AI should ‘augment, not replace’, says Avaya

Companies in SA are making headway on augmenting machine intelligence to drive better customer experiences, says Yaser Alzubaidi, digital engagement … Source : https://www.itweb.co.za/content/DZQ58MVJ3JVMzXy2/j5alrvQgkY1MpYQk Date : September 16, 2019 at 12:45PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

0 450
Posted in #5G ENG

5G Chipset Market Estimated To Flourish at CAGR of +67% By 2027

5G Chipset Market is estimated to be valued at USD +2 Billion in 2019 and is expected to be worth USD +20 Billion by 2026, at a CAGR of +67% from 2019 to 2027. Source : https://www.ittechnologynews24.com/5g-chipset-market-estimated-to-flourish-at-cagr-of-67-by-2027-competitors-like-integrated-device-technology-samsung-electronics-qualcomm-technologies-xilinx-intel-nokia-qorvo-anokiwave/ Date : September 16, 2019 at 02:30PM Tag(s) : Médias spécialisés Share this……

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Posted in #CHATBOT ENG #AI ENG

AI bots begin to speak well for business – Livemint

Enterprises around the world, including in India, are turning to AI-powered chatbots for customer acquisition, knowledge management and employee … Source : https://www.livemint.com/technology/tech-news/ai-bots-begin-to-speak-well-for-business-1568614385906.html Date : September 16, 2019 at 08:39AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #eSANTE ENG

Why Medicare Advantage Will Lead the Way on Healthcare Consumerism

For years, the healthcare industry has been abuzz with the concept of “consumerism” and the potential implications to insurance companies, providers and patients. Stakeholders from across the industry have opined on what it means create a healthcare system more focused on consumers, often with little impact to actual consumer experience…

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Posted in #CHATBOT ENG

Why chatbots are becoming more important to customer support

By Gibu Mathew, VP and GM, APAC, Zoho Corp. Enterprise use of chatbots has grown, and in Asia where brands have played a huge role in defining how it is … Source : https://backendnews.net/2019/09/16/why-chatbots-are-becoming-more-important-to-customer-support/ Date : September 15, 2019 at 06:35PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter…

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Posted in #CHATBOT ENG

5 Benefits of Using Chatbots for Customer Engagement

Constant improvements to chatbot technology allow more accurate bot interactions. As a result, chatbots have changed the customer *service* game. Source : https://smallbiztrends.com/2019/08/customer-engagement-with-chatbots.html Date : September 13, 2019 at 09:59PM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #RGPD ENG

#privacy: New server promises to improve security and data auditing

A new server created by IBM will provide more security in data storage while making information auditable wherever it is held, reports reveal. Source : https://gdpr.report/news/2019/09/13/privacy-new-server-promises-to-improve-security-and-data-auditing/ Date : September 13, 2019 at 04:55PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

0 282
Posted in #BLOCKCHAIN ENG

Salesforce launches blockchain platform for CRM

Low-code tool will give customers the ability to build networks and share datasets with partners Source : https://www.itpro.co.uk/customer-relationship-management-crm/33743/salesforce-launches-blockchain-platform-for-crm Date : September 13, 2019 at 02:31PM Tag(s) : #BLOCKCHAIN ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #BLOCKCHAIN ENG #5G ENG

Epicor CTO: Ignore 5G, blockchain bandwagons for customer’s sake

Firm is unconvinced ERP customers will benefit from a wide range of emerging technologies just yet Source : https://www.itpro.co.uk/technology/33498/epicor-cto-ignore-5g-blockchain-bandwagons-for-customers-sake Date : September 13, 2019 at 02:31PM Tag(s) : #BLOCKCHAIN ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #CHATBOT ENG

Chatbots in Malaysia ‘deeply frustrating’ but potential remains ‘huge’, report says

Brands are increasingly turning to chatbots in Malaysia but few are delivering a positive customer experience, a white paper into the technology has found. Source : https://www.mumbrella.asia/2019/09/chatbots-in-malaysia-deeply-frustrating-but-potential-remains-huge-report-says Date : September 13, 2019 at 11:18AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #DATA ENG

How data can help SMBs with digital transformation

Improve collaboration, enhance customer insights and more by making data a key part of your digital transformation strat Source : https://www.itpro.co.uk/digital-transformation/33137/how-data-can-help-smbs-with-digital-transformation Date : September 13, 2019 at 02:33PM Tag(s) : #DATA ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #AI ENG

Azure Media Services’ new AI-powered innovation

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. The media industry exemplifies this mission. We live in an age where more content is being created and consumed in more ways and on more devices than ever. Source : https://azure.microsoft.com/blog/azure-media-services-new-ai-powered-innovation/ Date :…

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Posted in #RGPD ENG

#privacy: A third of security pros have admitted to bypassing security checks

The survey of 300 security leaders found that 34% of organisations admit to bypassing security checks to get products out to market faster, therefore putting customers at risk of attack.  Source : https://gdpr.report/news/2019/09/13/privacy-a-third-of-security-pros-have-admitted-to-bypassing-security-checks/ Date : September 13, 2019 at 01:57PM Tag(s) : #RGPD ENG Share this… Email Facebook Twitter Linkedin…

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Posted in #CHATBOT FRA

Comment améliorer vos ratios de prospection téléphonique ?

La prospection est une activité cruciale pour de nombreuses entreprises. Sans prospects, pas de clients, donc pas de chiffre d’affaires. Mais c’est une activité qui prend du temps, beaucoup de temps … Source : https://www.bob-le-bot.fr/blog/ameliorer-ratios-prospection-telephonique/ Date : September 13, 2019 at 08:47AM Tag(s) : #CHATBOT FRA Share this… Email Facebook…

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Posted in #DATA ENG

5 Ingenious Big Data Strategies To Skyrocket Email Marketing Conversions

Big data is playing an essential role in virtually every facet of the digital marketing sphere. You can use big data to get higher conversion rates with any digital marketing medium, including email marketing. Source : https://www.smartdatacollective.com/5-ingenious-big-data-strategies-to-skyrocket-email-marketing-conversions/ Date : September 12, 2019 at 10:44PM Tag(s) : #DATA ENG Share this……

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Posted in #IOT ENG

The Role of IoT Testing in Your Home Automation Solutions

The Internet of Things (IoT) is the real change digital transformation has made its way successfully in this century. According to research by Gartner, by 2020 … Source : http://customerthink.com/the-role-of-iot-testing-in-your-home-automation-solutions/ Date : September 12, 2019 at 06:36AM Tag(s) : #IOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #CHATBOT ENG #AI ENG

Romanian healthcare chain Regina Maria invests in AI for customer care

Romanian healthcare chain Regina Maria, the second largest player in the domestic private medical services market, an. Source : https://www.romania-insider.com/index.php/regina-maria-artificial-intelligence Date : September 12, 2019 at 01:47AM Tag(s) : #CHATBOT ENG,#AI ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print

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Posted in #CHATBOT ENG

AI Chatbots in Healthcare: Transform Patient’s Engagement with Healthcare Providers

Chatbots are replacing phone call-based customer *service* in various sectors. In the healthcare industry is opting Chatbots to help patients in resolving their … Source : https://customerthink.com/ai-chatbots-in-healthcare-transform-patients-engagement-with-healthcare-providers/ Date : September 12, 2019 at 01:17AM Tag(s) : #CHATBOT ENG Share this… Email Facebook Twitter Linkedin Whatsapp Print